Updated: 26 September 2026
This privacy notice for Green Wood Hill Cottage ("Company","we","us"or"our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
Questions or concerns?Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at booking@greenwoodhillstay.com
This notice describes information handled through our website enquiries, booking handoff and requests for updates. Please contact us if you have questions about a particular use of your information.
What personal information do we process?
When you visit, use or navigate our Services, we may process personal information depending on how you interact with Green Wood Hill Cottage and the Services, the choices you make, and the products
and features you use.
Our enquiry forms do not ask for sensitive personal information. Please do not include payment card details, identity documents or other unnecessary sensitive information in a message.
We receive spam-verification results from Google reCAPTCHA. The site also uses Google Analytics and Google Ads to measure visits and contact interactions. We do not obtain social-media profiles or contact lists through a social login.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information
for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
In what situations and with which parties do we share personal information?
We may share information in specific situations and with specific third parties.
How do we keep your information safe?
We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology
can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal or modify your information.
What are your rights?
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
In Short: We collect personal information that you provide to us.
We collect information you provide when you send a contact or booking enquiry, request updates, or contact us directly. This website does not offer user registration, passwords, personal accounts or social login.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
Please provide only the information needed for your enquiry and avoid unnecessary sensitive details.
Payments and reservations. The enquiry forms on this website do not collect payment card numbers or security codes and do not confirm a reservation. After a booking enquiry is emailed to our team, you continue to Hotel Spider to check availability and complete a booking under the terms shown there.
Enquiry delivery. Your submitted details are sent by email to the enquiry inboxes configured for our team so that we can respond. The website does not create a customer account or store enquiries in an application database. Email providers and hosting services process the request as part of delivery and operation; emailed enquiries remain subject to this notice.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
In Short: We may share information in specific situations described in this section and/or with the following third parties.
We may need to share your personal information in the following situations:
In Short: We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services, but are not affiliated with, our Services.
The Services may link to third-party websites, online services or mobile applications and/or contain advertisements from third parties that are not affiliated with us and which may link to other websites, services or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services or applications. The inclusion of a link towards a third-party website, service or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.
The website has no social-login or account-linking feature. Links to social networks, telephone and WhatsApp services open the relevant external service; using a link does not connect a social profile to this website.
Google Firebase App Hosting serves the website. Our email service delivers enquiry messages. Google reCAPTCHA helps protect enquiry forms from spam. A short-lived security cookie is used to validate form submissions; it is not an account login.
Google Analytics and Google Ads are loaded to measure visits and interactions such as phone and WhatsApp clicks. These services may process browser, device and interaction information and use cookies or similar technologies.
For information about Google's services, see how Google uses information from sites that use its services.
The Hotel Spider widget provides booking dates and guest selection. After a booking enquiry is emailed, the continuation link includes stay dates and guest counts. Our code does not place your name, email, phone number or message in that link. Hotel Spider collects the details it needs when you continue on its site; review the privacy information and booking terms shown there.
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We keep enquiry correspondence for as long as necessary for the purposes set out in this notice, unless a longer retention period is required or permitted by applicable law. Retention is not linked to a website account. You can contact us about access, correction or deletion of information you have sent.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information or if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal or modify your information. Although we will do our best to protect your personal information, the transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit personal information directly from children under 18. An adult making a booking enquiry may provide the number of children or infants in their group; the form does not request their names. If you believe a child has submitted personal information, please contact booking@greenwoodhillstay.com so we can review it.
You can contact us to request access to, correction of or deletion of information you have provided, subject to applicable law and any information we need to retain.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.
Withdrawing your consent:If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
Requests for updates. The footer form emails your request for updates to our team. To stop receiving promotional communications, contact booking@greenwoodhillstay.com. We may still respond to an enquiry or communicate about an existing booking.
To ask about information sent in an enquiry or request an update or deletion, contact us and identify the email address used for that enquiry.
Requests relate to enquiry correspondence rather than an account or profile. We may need to verify your identity before acting and may retain information required for legal, security or booking-related purposes.
If you have questions or comments about your privacy rights, you may email us at booking@greenwoodhillstay.com.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference and not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
This website does not provide accounts or public posting features. To ask about personal information you sent privately in an enquiry, contact us using the details below.
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
If you have questions or comments about this notice, you may email us at booking@greenwoodhillstay.com or by post to:
Green Wood Hill Cottage
Address: NO - 164/C2, Coonemara Road, Pudumund, Ooty, Tamil Nadu - 643 007, India
Phone: 080-68493304, +91-9585662333